After that, unclaimed items may be considered abandoned and we'll dispose of them. If non-T-Mobile items are sent to us in error, please call Customer Care within 60 days.T-Mobile return shipping labels can only be used for the intended purpose of returning items covered by the return policy.For battery/power station devices like portable power packs, your email will include a special cargo label that must be printed in color and attached to the outside of the box.If you're using your original box, cover the existing labels and stickers.Print the UPS return shipping label that we emailed you and apply to your package.Securely pack returns to prevent damage during shipment.Returns must be postmarked within 20 days of when the order shipped. ![]() Once we've started the return process, follow these steps: Accounts active more than 30 days: use the chat bubble or call 1-80.New account online activations/add-a-line: call 1-80.Ship your device or accessory back to T-MobileĬontact us to start the return process so we can email you a return shipping label. Bring the device, USB charging cable, and any accessories you’ll need to return.Bring proof of purchase, such as an emailed or printed receipt.A restocking fee will be charged for the return.A device condition check will be completed to ensure no damage to the device.Return your device or accessory order at any T-Mobile store or contact us within 20 days of when the order shipped.Select from one of these methods to learn what to do next. How you got your device determines the return process. Review your device's tutorial for a master reset. ![]()
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